Privacy Policy

1. Information we collect

Account information: email address, Google authentication information where you choose Google sign-in, email authentication data where you choose email sign-in, profile information you provide, account identifiers, and login/session data.

Uploaded and generated content: jewellery photos, image inputs, user image selections, prompts, scene selections, model settings, advanced settings, generated image URLs, generation history, and deletion actions.

Billing information: plan, subscription status, payment event metadata, Dodo customer or subscription identifiers, billing dates, currency, amount paid, cancellation state, and related audit records. Full payment card details are handled by Dodo Payments, not stored by Monoshoot.

Usage and technical data: monthly generation counts, plan credit usage, limits, device/browser data, IP-related security signals, logs, errors, request metadata, and service diagnostics.

2. How we use information

We use information to authenticate users with Google or email, provide the AI studio, process uploaded jewellery images, apply user image selections and settings, generate and store results, enforce plan limits, calculate refund eligibility, enable downloads, manage billing, prevent abuse, troubleshoot errors, provide support, and improve reliability.

We also use information for security, fraud prevention, legal compliance, analytics, and operational monitoring.

3. AI processing and generated images

When you generate or edit an image, Monoshoot sends your uploaded image, user selections, settings, and Monoshoot custom prompts to OpenAI image generation models to create the requested output.

Generated images may be downloaded from the AI provider, converted to WebP, stored in Supabase Storage under your user folder, and shown in your generation history.

You can delete generated images from your history where the platform provides deletion controls. Deletion removes the generation record and associated stored file when deletion is configured and successful.

4. Payments

Paid subscriptions and checkout are processed through Dodo Payments. We share the information needed to create checkout sessions, identify customers, receive webhooks, sync subscriptions, and update plan access.

Dodo Payments may process payment details under its own privacy and security terms. Monoshoot stores billing status and event metadata needed to operate subscriptions and account access.

5. Storage and retention

Account data, uploaded image data, generated image data, billing records, usage records, and related platform data are stored on Supabase. We retain account, billing, usage, and generation records for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, improve security, and maintain audit history.

Generated images are stored in a user-specific storage path. If you delete an image through the app, we attempt to remove both the stored file and its database record.

You can request account and data deletion from the profile section of the tool. After your request, your account is scheduled for deletion and will be deleted within 30 days, subject to legal, billing, tax, security, fraud-prevention, dispute, and backup retention requirements.

6. Sharing and processors

We do not sell your personal information. We share information with service providers that help run Monoshoot, including authentication, database, storage, payments, AI processing, hosting, analytics, security, and support providers.

We may disclose information if required by law, to protect rights and safety, to investigate abuse, or in connection with a business transfer such as a merger, acquisition, financing, or sale of assets.

7. Security

We use technical and organizational measures designed to protect user data, including authenticated access, row-level database controls where configured, provider security features, and limited service-role access for server-side operations.

No internet service is completely secure. You are responsible for maintaining the security of your account and for using strong, unique credentials.

8. Your choices

You can choose what images and prompts you upload, download generated images, delete supported generation history items, request account and data deletion from the profile section, manage your plan from billing, and cancel paid subscriptions.

You may request access, correction, deletion, or export of personal information through the contact or support channel available on the website or in your account, subject to verification and legal limits.

9. International processing

Monoshoot is built for jewellery brands worldwide, and service providers may process data in countries other than where you live. By using the platform, you understand that data may be processed through global infrastructure.

10. Changes to this policy

We may update this Privacy Policy as the platform, providers, laws, or business practices change. The Last updated date above indicates the latest revision.

11. Contact

Monoshoot is operated by Monoshoot. For privacy questions or data requests, contact support@monoshoot.com.