Cancellation & Refund Policy

1. Cancelling a paid subscription

You may cancel your paid Monoshoot subscription at any time without penalty. Cancellation can be performed directly within your account by navigating to the Billing & Subscription page.

When you cancel, your subscription is scheduled to end at the conclusion of your current prepaid billing cycle. You will not be charged any subsequent recurring fees.

2. Access and features after cancellation

You retain full access to all features, quality tiers, and generation credits of your paid plan until the exact period end date displayed on your Billing page.

Upon reaching the period end date, your account automatically transitions to the Free plan. Your generation history, account profile, and previously downloaded images remain saved in your account under Free tier terms.

Following downgrade, standard Free plan specifications apply (3 monthly credits, Medium quality rendering, standard aspect ratios, and watermarked outputs for new generations).

3. Refund policy and eligibility criteria

Subscription Refunds: To request a refund for a monthly subscription, you must contact support@monoshoot.com within 7 calendar days of the initial subscription purchase or renewal date.

Usage Threshold: To remain eligible for a refund, you must have utilized fewer than 10% of the generation credits allocated for that billing cycle.

Calculation of Approved Refunds: Approved subscription refunds are processed after deducting the retail value of any credits consumed and any non-recoverable payment processing or tax transaction fees. Subscriptions where 10% or more of the credit allocation has been used are strictly non-refundable.

4. One-time credit top-up packs

Credit Packs are digital goods that provide immediate credit allocations for image generation. Credit pack purchases are final and non-refundable once delivered or partially consumed.

Exceptions are made only in verified cases of technical billing failure, accidental duplicate charges, or where mandatory consumer protection regulations apply.

5. Failed generations and credit protection

Monoshoot protects your credit balance. Credits are deducted only upon the successful generation and delivery of an image. If a generation attempt fails due to system errors, AI provider timeouts, or rate limits, the credit is not deducted (or is automatically restored to your account).

If you experience persistent generation failures where credits were inadvertently deducted, contact support@monoshoot.com with your generation timestamp for immediate credit review and restoration.

6. Plan upgrades and downgrades

You can upgrade or switch plans at any time via the Pricing or Billing flow. Upgrades are processed immediately through Dodo Payments checkout, granting instant access to higher credit limits, higher quality models, and additional reference image capabilities.

If you choose to switch to a lower paid tier, the change takes effect at the beginning of the next billing cycle.

7. Account deletion and subscriptions

If you initiate account deletion from your Account settings while holding an active paid subscription, your recurring subscription renewal will be cancelled. Your account will enter the 30-day scheduled grace period.

We advise cancelling any active subscription from the Billing page before initiating account deletion to ensure complete billing reconciliation.

8. Billing inquiries and support

For any questions regarding your subscription status, invoices, duplicate payments, or refund requests, please email our support team at support@monoshoot.com. We review and respond to billing inquiries promptly.